When Standing Water Is an Emergency
Standing water that is still rising, water over outlets and water with an odor are emergencies. Call now, at any hour. Same-day response is offered when a crew is free, and arrival times are never promised.
Close the main valve first. If you cannot, call the Lehi City Water Department for help with shut-off. Do not use a household vacuum on water, and do not walk in water near an electrical panel.
Burst Pipe Water Damage
A burst pipe under a kitchen sink or in a wall can release gallons a minute. Callers describe water all around the kitchen floor, a ceiling coming down below a bathroom or a crawl space with water on the ground. Each is a different removal job.
Shut off the main valve at the street side of the house or at the meter, then open a lower faucet to drain the line. Water in a wall is the hardest to see. If the sound of running water continues after the valve is closed, the leak may be on the irrigation side.

How Water Is Removed
Submersible pumps
Pumps clear deep water from basements and crawl spaces.
Truck-mounted extraction
Truck units pull water from carpet and flooring with strong suction.
Portable extractors
Smaller units reach stairs, closets and rooms a truck hose cannot reach.
Wet vacuums
Used on hard floors and edges after bulk water is gone.
Removal is the first act, not the last. Once the bulk water is gone, the structure is still wet, so water mitigation starts drying. For larger floods, see flood damage restoration.

A Crawl Space With Water
A crawl space with water often goes unnoticed because nobody goes down there. A broken irrigation line, a leaking supply pipe or high groundwater can fill it. The water soaks insulation and the floor joists above, and it raises humidity in the whole house.
A crew pumps the water, removes wet insulation and dries the framing. The source has to be fixed too, so call a plumber or an irrigation specialist when it comes from a pipe.
| Situation | Equipment used first |
|---|---|
| Deep water in a basement | Submersible pump |
| Soaked carpet in a bedroom | Truck-mounted or portable extractor |
| Water on a tile floor | Wet vacuum |
| Water under a crawl space | Small pump and extractor |
Water is still coming in?
Call and tell us the source. We explain what to shut off and what a crew does on arrival.
Call (385) 988-9410What to Do While You Wait for a Crew
- Stop the source if you can, and turn off power to wet areas only if it is safe
- Keep out of standing water near outlets, cords or the panel
- Lift furniture legs onto foil or blocks to protect finish
- Remove small valuables, rugs and electronics from the floor
- Take photos before you move anything
- Open interior doors to let air move, and avoid using a household vacuum on water
A household vacuum is not made for water and can be a shock risk. A wet vacuum rated for liquids is a better tool for small spills.
What Extraction Equipment Does
Pumps move large volumes quickly, and truck-mounted or portable extractors pull water out of carpet and pad. Squeegee tools reach into corners and along baseboards. The aim is to remove as much liquid as possible before drying begins.
Removing water first shortens the drying period, since the dehumidifiers have less moisture to pull from the air.
What the Price Depends On
- Water category, from clean supply water to sewage
- How much water, and how many rooms
- Materials involved, such as carpet or drywall
- Days of drying after removal
- Rebuild scope
We explain scope and price before work starts. Insurance often responds to sudden and accidental losses such as a burst pipe, and ask your insurer about yours.
Water Facts for Lehi Burst Pipe Calls
The Lehi City Water Department manages culinary water and pressurized irrigation as separate systems. A broken line on the irrigation side is a different shut-off than the house main, so find out which one is running.
The city's pressurized irrigation season runs from April 15 to October 15, so after October 15, an outdoor water source is less likely to be irrigation and more likely to be a frozen or failed house supply line.
Source type: Lehi City Water Department and conservation pages.
Common Questions
Yes. Dispatch is open 24/7, including holidays. If a crew is free it can come the same day, but we make no promise about timing.
Any standing water can be removed. Deeper water calls for submersible pumps, and shallow water for extractors and wet vacuums.
Stay out. Sewage is Category 3 water. Call and we explain the steps, which are described on our flood damage page.
Often, because a burst pipe is sudden and accidental. Check your policy or ask your insurer.
Yes. See American Fork and Draper.